Refund Policy
Refund & Returns Policy
We want you and your pup to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 14-day return policy from the date of delivery.
Returns Eligibility:
Items must be unopened, unused, and in their original packaging.
Returns must be made within 14 days of receiving your order.
Perishable items that have been opened or tampered with cannot be returned for hygiene and safety reasons.
How to Return an Item:
Contact us at aberk9teats@hotmail.com with your order details to initiate the return.
We will provide return instructions, including the return address.
You are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds:
Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued to your original payment method within 5-10 working days.
If the item was received damaged or incorrect, please provide photos, and we will arrange a replacement or refund.
If you have any questions, feel free to reach out at aberk9treats@hotmail.com